Skype file failed to download

I came across this troubleshooting idea in a very roundabout manner. Several support threads and some comment-sifting brought me to a comment on a Jeff Schertz blog post from The post itself is stellar. But how does it relate to file transfer freezes?

They gave a way to disable VBSS via two registry edits. Jeff added them to the post under an update at the bottom. According to some other commenters, VBSS had interfered with file transfers on their computers. Disabling it, as with this registry edit, fixed the problem. We tried it. But we did finally get an error message related to the file transfer freeze! As with pretty much all software these days, you need to keep Skype for Business up-to-date.

But it turned out that this co-worker had recently replaced her computer with a new one. Once we found that out, we quickly applied all available updates related to Skype for Business. After a reboot, we repeated the tests. Every file, from Word to PDF, came through without a trace of freezing.

We have a very happy co-worker right now. If a simpler option is available, take it. I wrote these in steps for easy reference. What Skype for Business support issue did you have the hardest time with?

Please comment or email. A review post is forthcoming, but I want to run the app through its paces first. Check that the location path of the folder you have set to receive files is valid and reachable. This was the problem I was having. Thank you for this, Kris. This was the key in my case. We are piloting OneDrive, and the original save path in Skype was set to a path that was set to read-only as a part of that pilot.

So simple, yet I beat my head against the wall for a day trying to figure this out. The currently latest version is 8. You can install this version using this direct link:. A collegue whos working on the same network with same configuration works with Skype version 7. Please, run the System Information tool msinfo Go to Windows Start and in the Run box type msinfo This will open the System Information window. In this window click on File and select Export. Save the msinfo.

Since there is no Attachment option yet available on this Forum, you may post the saved file to a File Sharing site e. OneDrive and provide here a link to this site. System info. The Windows File Explorer will pop up. Rename this folder to something different, e.

Reboot your computer and try again to start Skype. Have you tried to disable RealVNC application? Choose where you want to search below Search Search the Community. Search the community and support articles Messaging Skype Search Community member.

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