Users who need access to additional organizations will need to add additional profiles in PowerMic Mobile via the corresponding configuration URLs. Gather the required configuration URLs from the Nuance welcome letters and then distribute them to your users via the Nuance-hosted web page or via email. It might be necessary to validate your configuration URL; for example, if the URL has been edited for an on-premise deployment. PowerMic Mobile will be installed on managed devices, starting on the date you specified.
When your users launch PowerMic Mobile, it will already be configured with the profile defined in your MDM configuration file. Dragon Medical One was built from the ground up as a pure virtual application to allow for rapid deployment and help ease the burden on overworked IT staff. For doctors to dictate from an endpoint, you may need to install vendor-specific microphone and audio compression extensions.
The Nuance custom audio channel significantly reduces the bandwidth requirements for audio transmission from the client end point to the virtual application. These custom audio channels are automatically installed on the server when you deploy the main Dragon Medical One application. The client components of the extensions still need to be installed on the client PC using the installation packages below.
For more information on the available audio solutions for your configuration, see the DMO Audio Routing Solutions in Virtualized Environments white paper. The Nuance virtual extensions are designed to be backward compatible from Dragon Medical One to the client end point.
This means you can run newer versions of Dragon Medical One in your virtual environment and they will be compatible with older versions of their corresponding client end point extension.
The following recommendations and restrictions apply:. Nuance Citrix extensions v Nuance VMware extensions v Nuance does not currently support microphone drivers for VMware. Nuance RDS extensions v Optional third-party microphone extensions v Virtualization technology support varies by microphone supplier.
Dragon Medical cloud services provide real-time speech recognition for Dragon Medical One as well as hundreds of partner applications. At Nuance, we recognize the critical role of real-time speech recognition in creating robust clinical documentation and delivering timely, personalized patient care.
In order to provide complete transparency, this status page provides historical insight into the overall uptime and SLA compliance of our Dragon Medical cloud services. Open the SLA page. In addition to the SLA history page, Nuance also provides a service status page that provides a real time health check of our cloud services. If your users are experiencing any issues you can use this status dashboard to determine the health of our cloud services. The rapid rise of the cloud computing model has fundamentally reshaped the software industry and the way software is delivered.
Gone are the days of biannual software releases shipped on a DVD, replaced with a cloud distribution model that allows software manufacturers to rapidly innovate and easily distribute their solutions to cloud connected customers. Nuance is no exception, and we have used the cloud model to radically accelerate our ability to deliver new solutions, capabilities and features into the market and respond to our customers' needs.
A given major release or point release is supported for 12 months after the initial release date. During this period, Nuance will investigate any reported issues and make best efforts to address any confirmed defects in a future major, point or service release.
End of Support EOS. If a major release or point release is more than 12 months old, it will still interoperate with our Nuance cloud, but it is no longer officially supported. Any issues reported against an unsupported release will not be analyzed or investigated. End of Life EOL. A major release or point release that is more than 15 months old will no longer function due to advances in the Nuance cloud infrastructure.
Dragon Medical One relies on a modern software infrastructure in order to be able to provide frontend speech recognition in a highly secure manner. Key components include modern operating systems from Microsoft, the latest and most secure versions of the Microsoft. In keeping with standard industry practices, these vendors routinely discontinue support for older products.
By default, when a third-party vendor such as Microsoft or Citrix no longer supports an existing product, Nuance also officially ends support of Dragon Medical One running in that environment. Although the product may continue to function, Nuance will not be able to address any performance, security or functional issues that may arise from using unsupported third-party software.
An authorized contact registration required should submit an online support case from our Nuance Healthcare Support Platform web page. Telephone support is recommended for emergency assistance 24x7 and follow-up or escalation of existing support cases created through our Nuance Healthcare Support Platform web page.
Registered Nuance Healthcare Support Platform customers have access to Knowledge Base solutions, plus the ability to submit support cases online. The customer is responsible for registering, through our Nuance Healthcare Support Platform web page, two 2 trained authorized contacts per customer site , who may contact the Nuance Healthcare Solutions Support Center for technical support on Dragon Medical One.
The trained authorized contacts are defined as customer personnel possessing a reasonable level of operational competency with Dragon Medical One. This can be accomplished through a review of Dragon Medical One product documentation or hands-on product experience. A customer site is defined as any physical location or organizational entity that requires separate administration within the customer's environment.
Logo list. Your cart is currently empty. There are 0 item s in your cart. Shopping Cart. My Account. View Cart Check out. Availability Product type Vendor. Supports HIPAA requirements for patient security and confidentiality by employing secure encryption methods throughout the workflow.
Hybrid touch and keyboard interaction work seamlessly for controlling the DragonBar and other features. Uses advanced deep learning technology to constantly learn and adapt to voice and environmental variations even during dictation to continuously improve performance. Smart configuration automatically detects hardware resources and determines the best use of infrastructure for optimal performance.
Learn more here about support. Medical Practice Software. Should you purchase the software, this fee is then refunded. To request for this trial, simply add this product to your cart and you will receive instructions on how to access the trial once approved. For complete information on the Dragon Medical Practice Edition v4 , please click on the title for complete product information. You may return most new, unopened items within 30 days of delivery for a full refund.
We'll also pay the return shipping costs if the return is a result of our error you received an incorrect or defective item, etc. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper 5 to 10 business days , the time it takes us to process your return once we receive it 3 to 5 business days , and the time it takes your bank to process our refund request 5 to 10 business days.
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item s button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please note, software is non-refundable and only done under extreme circumstances.
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